Customer Service

Packaging

Our jewelry arrives ready for gift giving, with an info card on each stone's properties.  We will gladly ship directly to your gift recipient and provide a complimentary gift card and gift pouch!  While checking out, simply enter their name and address as the shipping address and reply to your order confirmation email with your gift card message.

Shipping

We offer FREE SHIPPING on U.S. orders $75 USD+ and Canadian orders over $125 USD.

For U.S. and Canadian orders under $75 USD shipping options start at $8 USD 

International orders:
USPS First Class Mail with tracking (7-21 business days) for orders under $150 USD: $16 USD

USPS First Class Mail with tracking (7-21 business days) for orders $150 USD+: $8 USD

***Shipping fees will be converted to your selected currency during checkout.***

PLEASE NOTE: Most orders are processed within 2-3 business days.  You will receive an email once your order ships. 

International customers, please note that you are responsible for any customs fees or duties that may be imposed by your country upon importation. 

Payments & Currencies
You can now shop in several currencies.  In order to check out in your selected currency, you must use Shopify Payments (regular checkout) or ShopPay (express checkout).  If you choose another option such as PayPal, your order will be converted and charged in USD. 

Satisfaction Guarantee
We stand behind our products!  If for any reason you are not completely satisfied, you may return your purchase within two weeks of delivery date to receive a full refund less shipping costs.  Jewelry must be returned in its original condition with its tags attached.  Please contact us for a Return Authorization Number and further instructions.

Accidents happen!  If you accidentally damage your Samata Stones jewelry or experience any problems please contact us so we can make it right!